What Instruments Does Mr. Music Rent?

Mr. Music has a rent-to-own program for student level band and orchestra instruments available to students in school band. All other instruments are not eligible for rental programs. However, Mr. Music is partnered with GE Finance, allowing you to finance the purchase of step-up band and orchestral instruments.

Layaways

Items with a value of $40.00 or more may be put into layaway with a 15% down payment on the item being put into layaway. You then have 60 days in which to pay the item off. If you decide not to purchase the item, you will receive a full refund less a 15% re-stocking fee.

Forms of Payment

In-Store Purchases: Mr. Music accepts cash, checks (with valid I.D.), Visa, and Mastercard
On-Line Puchases: Mr. Music accepts Paypal, Visa, and Mastercard.

Gift Certificates

Gift certificates are available to our in-store customers. Just come to the front counter and ask. They are good for any merchandise or service in the store. They are not redeemable for cash refunds.

Sales Tax

All in store purchases are subject to Indiana 7% sales tax. On-line purchases by Indiana residents are also subject to the Indiana 7% sales tax. On-line sales to out of state residents will not be charged sales tax.

Warranties

Limited Warranty. Mr. Music will cover the maintenance and repair (except for cleaning) of all New band instruments for one year from the date of purchase. Used band instruments are covered for 4 months from the date of purchase. Damage or repairs needed due to abuse, accidents, or improper use is not covered.

The following are not included in our guarantee: harmonicas, strings, banjo heads, drum heads, and checked finishes (which are the result of extreme temperature and/or humidity changes).

In-Store Purchase Returns:

General merchandise may be returned within 5 business days for a full refund. You must have the original receipt and the merchandise must be in unused condition.

Instruments, new or used, must be returned in unused condition within 24 hours for a full refund. You must have the original receipt.

On-Line Purchase Returns:

Mr. Music makes every effort to describe our merchandise accurately and thoroughly. If you find that you are dissatisfied with anything purchased from us, it may be returned – in unused condition – for exchange or a full refund (less shipping charges).

To return an item, please follow these procedures:

1. Contact Mr. Music within 3 business days of delivery to obtain a return authorization number. No returns will be accepted without an RA number
2. After receiving an RA number, you must ship the item within 3 business days.
3. For instruments only, you must notify us within 24 hours of delivery of your intention to return.

Ship all items well-packed and insured. We cannot allow credit for items received from you that have been damaged in shipping due to poor packing. In the unlikely event of shipping damage to an item that you received, please notify us immediately. Do not return any damaged item until you have received a return authorization number from us.

Print Media, Recordings and Video Returns

If you receive a CD or video from Mr. Music that is genuinely defective, you may return it for a replacement. You must tell us exactly what and where the defect is – for example, “skips on the 2nd song at 2:36”; or “no sound on video at 5:20 minutes”. We cannot give refunds, only a replacement copy of the same material. Because recorded products are sealed at the factory, and all recordings are subject to wear and tear on even one playing, we regret that we cannot take back a recording because you did not like it.

Unused CD’s and videos maybe returned for credit, substitution, or full refund (less shipping charges). They must be sealed in their original shrink wrap, packed properly and sent back in accordance to the procedures stated above.

Non-Returnable Items

The following items may not be returned for any reason:

• Mouth-blown instruments such as harmonicas, recorders, tinwhistles, kazoos, etc…
• Opened packages of reeds, strings, drum sticks, drum heads, mouthpieces, and maintenance lubricants such as valve oil or cork grease, tubes, ear buds, ear plugs, body jewelry, cleaners and polishes, cleaning brushes, etc…
• Print music such as method books, tab books, manuscript paper, sheet music
  

Shipping Policies

When purchasing items from Mr. Music online, our goal is to get your order packed and out the door as soon as possible. The vast majority of the items for sale on our web site are actually at our store, so your order is usually out the door in 1 business day.

The size and weight of the item(s) in your order will determine which carrier will handle your shipment. Some items are best shipped via USPS, others via Fed-Ex. Mr. Music will use the least expensive method of getting your order to your door.

Overseas Shipping

Mr. Music will ship items overseas. We can ship via USPS, UPS, or Fed Ex. The USPS is most likely to be the least expensive but there are no tracking capabilities. Our policy is once an international shipment leaves our store it is no longer our responsibility and we will not assume any liability for lost or damaged items. No exceptions.

Shipping Fees

The shipping fees quoted on our web site are for shipments to the continental United States. Fees for shipments to Alaska, Hawaii, and points outside the continental United States will have to be individually quoted.

If your question isn’t answered above, feel free to call us or submit your question here.